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Knowledge base

Help, the moment you need it

Plain-English answers to the questions founders bring us most often. Search for an answer, or filter by topic below.

Top articles

My tickets are not being answered

If you're not receiving automatic emails or responses to your support tickets, follow these steps:...

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Forgot/change your password

If you encounter an error, it means your current sign-in password is incorrect. You can use this link to the forgot password page to reset it....

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Onboarding guide

The article includes:...

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Guide to completing a funding round

Important Notes:...

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Managing your Intelligent Data Room (IDR)

This article includes:...

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Cap table maths & dilution: The impact of different funding rounds, discounting & options pool

This guide includes the following, jump to needed section:...

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Agile funding rounds

An Agile round lets you use funds as they come in, rather than waiting to close all investors at once as in a full funding round. This ‘rolling close’ approach allows you to keep raising investment even after the initial round has closed, enabling more flexible, ongoing fundraising. New investors simply sign an Adherence Agreement, binding them to the existing documents from the initial round....

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The Boost feature

This Article covers:...

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SEIS income tax relief for investors

The Seed Enterprise Investment Scheme (SEIS) is a government initiative designed to encourage investment in early-stage startups by offering tax reliefs to investors. Understanding how these tax reliefs work can help investors maximize their benefits. Also see our comprehensive SEIS/EIS Guide....

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The investor experience

Here is our step-by-step guide to onboarding on the platform as an investor....

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How to notify HMRC about an EMI option grant

Once your EMI Option Scheme is registered with HMRC, you must notify HMRC about any EMI options granted under that scheme. Even if multiple grants are made within the same financial year, HMRC only requires a single notification per tax year (but you must still submit each grant date separately)....

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Change / update details; Account, People, Cap table, Company

This guide shows where to update information on the FounderCatalyst platform and highlights any key restrictions....

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Further reading

"All documents that require your signature are already complete"

Most often you will see "All documents that require your signature are already complete", because the company is authorising a funding round or option scheme or similar....

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A founder’s guide to Directors’ Loans

A Director’s Loan Account (DLA) is simply a record of money flowing between a company and its directors that isn’t salary or dividends....

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Adding new share classes

Adding a new share class can help you:...

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Calendar Reminder Feature

We’ve introduced a Calendar Reminder feature to help you stay on top of critical filing deadlines and tasks — all from within the platform....

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Can I skip elements of an investors onboarding?

It is possible to drop one or more of the following onboarding steps on a per-investor basis:...

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Can my family invest under SEIS/EIS?

In short: maybe. Not all family members are eligible to claim SEIS or EIS tax relief. During a "friends and family" funding round, certain relatives can invest and benefit from these schemes, while others cannot, based on HMRC rules....

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Can you raise more than your SEIS/EIS Advance Assurance covers you for?

If you initially applied for SEIS/EIS advance assurance (AA) with a specific fundraising target and later decide to raise a different amount, you may wonder whether this impacts your ability to raise funds under SEIS/EIS. Here’s what startup founders need to know....

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Control in startups: Understanding the stakeholders & voting rights

Founders considering external funding sources often worry about the impact of investment, particularly the potential loss of control over a business they have spent years building....

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Converting documents from PDF to word format

All Documents on FounderCatalyst are produced in PDF format, however, we do understand that you may be required to provide copies in Word format; there are a couple of ways you can do this....

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